FAQ
1. What types of pet products do you sell?
We offer a wide range of high-quality products for dogs, cats, birds, fish, and small pets. This includes food, toys, grooming items, accessories, beds, aquariums, treats, training products, and more.
2. Are your products safe for pets?
Yes! All our products are sourced from trusted brands and manufacturers. They undergo strict quality checks to ensure they are safe, durable, and pet-friendly.
3. Do you offer products for all breeds and sizes?
Absolutely. Whether you have a small puppy, a large dog, a kitten, or an adult pet, we have hand-picked products suitable for every size, age, and breed.
4. How do I choose the right product for my pet?
Each product page includes detailed descriptions, sizes, materials, and usage instructions. If you need assistance, our support team will happily recommend the best options based on your pet’s needs.
5. Do you sell veterinary-approved products?
Yes, some of our items are vet-approved or vet-recommended. These are clearly labelled on the product page.
6. What payment methods do you accept?
We accept major payment options including UPI, Debit/Credit Cards, Net Banking, Wallets, and Cash on Delivery (if available in your region).
7. How long does delivery take?
Orders are usually dispatched within 24–48 hours. Delivery typically takes 2–7 business days depending on your location.
8. Do you offer free shipping?
Yes, we offer free shipping on orders above a certain amount. The free-shipping threshold will be shown during checkout.
9. Can I track my order?
Yes. Once your order is shipped, you will receive an email/SMS with the tracking link.
10. What is your return or refund policy?
We offer easy returns on most products within 7 days of delivery. Items such as food, treats, or opened grooming products may not be eligible due to hygiene reasons. Refunds are processed after we receive the returned item.
11. What if I receive a damaged or wrong product?
Please contact us within 24–48 hours with photos of the damaged/wrong item. We will arrange a replacement or refund immediately.
12. Do you offer subscription or auto-repeat orders for pet food?
Yes! You can subscribe to auto-delivery of your pet’s favorite food or essentials at a special discounted price.
13. Do you provide pet care guidance?
Yes, our blog and support team offer tips on nutrition, grooming, training, and overall pet well-being. We are always here to help.
14. Is my personal information secure?
Absolutely. We use encrypted and secure payment gateways and never share your information with third parties.
15. How can I contact customer support?
You can reach us through:
Email :
Live Chat :
16. What is your shipping policy ?
To understand our shipping policy please visit our " shipping & Handling " page
17. How can i track my Order ?
To Track your order please visit of "Order Tracking" page